Barstow, CA. Hotel F.A.Q.'S

TRAVEL ADVISORY 

Local travel restrictions may impact your trip, including requirements that hotels accept essential travelers only and guests comply with self-quarantine guidelines. Be sure to check the specific restrictions for your destination before traveling or contact the hotel directly with questions. 

 

HEALTH & SAFETY 

In light of COVID-19, what steps is Ramada taking to help protect guests? 

In the U.S., we’ve launched our Count on US initiative to put safety first with elevated cleanliness standards, an expanded relationship with Ecolab for EPA-approved disinfectants, and more. 

We have also provided the thousands of independently owned and operated franchised hotels in our network and our managed and owned properties worldwide with helpful guidelines and safety information provided by the U.S. Centers for Disease Control and Prevention (CDC) detailing how to identify COVID-19 symptoms and mitigate its transmission. In addition, we’ve made training available to support our franchisees and our managed and owned hotels in achieving the highest standards of cleanliness. 

While our hotels are implementing new health and safety protocols, we cannot guarantee that you won’t be exposed to COVID-19 during your visit. Exposure to COVID-19 is an inherent risk at any hotel where team members and guests are present.

Are masks or face coverings required at individual hotels? 

Yes, effective August 10, 2020, our U.S. hotels require that guests and all other individuals entering the hotel wear a mask or face covering when in indoor public areas (including the lobby, elevators, guestroom hallways, meeting and event spaces, restaurant, bar, and fitness center) and additionally as required by applicable law. Guests are required to provide their own mask or face covering. Some guests may be exempt from this mandate, including, but not limited to, guests with medical conditions, guests consuming food or beverages in restaurants, guests smoking in designated smoking areas, guests engaged in vigorous physical exercise or using indoor swimming facilities, and children under the age of 2.  

  

What measures are individual hotels taking to enhance cleanliness standards? 

Throughout your stay, you’ll observe more frequent cleaning and disinfecting of high-touch areas like lobbies and elevators, as well as enhanced social distancing measures in public spaces. Plus, over the coming weeks, you’ll be offered disinfecting wipes with your key card at check-in and complimentary travel-size hand sanitizer for each room at our U.S. and Canada hotels. Both are subject to product availability. 

  

What are Ecolab EPA-approved disinfectants and what does Ramadas’s expanded relationship with Ecolab mean for guests? 

Ecolab is a global leader in water, hygiene, and infection prevention technologies and services, and through its science-based approach, it helps enable hotels to consistently achieve the highest cleaning standards. Through the expansion of our relationship with Ecolab, we will require use of its EPA-approved disinfectants in guest rooms and public spaces at all U.S. and Canada hotels. 

  

Are there any travel restrictions I should be aware of during this time? 

For the most up-to-date information, please consult travel advisories and information made available by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and the U.S. Department of State. We will continue to closely monitor the situation and adapt our policies accordingly. To reach out to any of the above organizations, please use the contact numbers belo 

  

Will individual hotels be implementing new safety protocols? 

Yes, due to the current situation with COVID-19, our hotels are implementing new processes to help protect the safety of guests and team members. This may result in a change in certain services and amenities that are normally available at our hotels. Those traveling to hotels located in areas that are allowing only “essential travelers” are required to comply with all guidelines and restrictions and may be required to provide identification establishing that they are “essential travelers.” 

We kindly ask all guests to refrain from traveling if they are experiencing any COVID-19 symptoms, such as fever, cough, or shortness of breath, and to advise hotel management immediately if they begin to experience any symptoms while on property. In public areas of the hotel, all hotel guests in the U.S. and Canada are required to wear a mask or face covering when in indoor public areas, and we ask that you maintain social distancing of 6 feet from other guests. 

  

Who should I contact if I have questions or concerns about a specific hotel? 

Please contact the hotel directly. Telephone numbers can be found on each hotel’s detail page and in booking confirmation messages. 

  

RESERVATIONS 

Can I cancel or change my reservation without a penalty? 

• For direct bookings made on or after June 6, 2020, with stays after June 30, 2020, please check the “Additional Rate Details” link on the Rooms & Rates page or “Cancellation & Rate Details” link on the Booking page for applicable terms and/or exclusions. While many rates have flexible cancellation policies, there are some rates which are non-cancellable. 

• For direct bookings made before June 6, 2020, for stays after June 30, 2020, all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay. 

• Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings. 

• If your reservation was made as part of a group booking—such as a conference, meeting, or event—the cancellation policies outlined above do not apply. If you have a group reservation, please review the terms and conditions for the booking and/or contact the group planner for more information. 
  
    
  
  What if I made my reservation through a travel agent or online booking platform? 
  
  For bookings made by a travel agent or online booking platform, guests are advised to contact the agent or booking platform directly.  
  
   

  

Accommodation – Type of rooms / Facilities / Services 

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How do I get to know which facilities / services each hotel offers? 

Please, have a look at the section Hotel basic information. In this section you will also find the check in/out information. Hotel facilities / services are stated in Hotel basic information, just below the the offer of available rooms. In this section you will also find the check in/out information. Please note, that some of the facilities might be off-site and also for extra charge.

 

Accommodation – Pricing. 

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Are fees and taxes included in prices? 

This is different for each country and also any type of accommodation. For this information, please always check the room conditions by clicking on the name of the room you are interested in.
  

Booking process 

How do I book accommodation? 

Booking is possible only by completing the reservation form on our web site. Please, select the dates of your stay and type of rooms you have chosen. The system will show you the price for the accommodation (always check the room conditions). If you agree with the total price and the booking conditions, just click on red button "Book now" and the reservation form will show up. Once you finish the order form and click on button "Book now", your reservation will be confirmed shorty to your email address. 

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How do I know that my reservation is confirmed? 

After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 30 minutes, you will receive Accommodation confirmation. The Accommodation confirmation serves you as a voucher so please do not forget to print it out and take it with you as it contains all the vital details (address of your hotel, contact phone numbers and other instructions). In case that you requested in your order form any special requests – ie. extra bed, non smoking room, parking etc, please always double check with the hotel directly that they noted your request and are able to arrange it for you. 

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Can I book your services by telephone, e-mail or fax? 

Unfortunately not. If you wish to make a booking, please fill in the order form on our website. 

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I made a reservation but did not receive any confirmation. What should I do? 

Before finalizing your reservation please double check your e-mail address because a mistake in the e-mail address is the most common reason why our clients do not receive their confirmations. In some cases, our e-mails can also end up in the “spam folder” so please check it as well. In any case, please try to contact us by e-mail as we will be very happy to assist you and solve the problem as soon as possible. 

How many rooms can I book at once? 

You can book as many rooms as are available for selected period.
  

Payment / Credit card guarantee 

Why do you require my credit card details for bookings? 

Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no-show”. The hotels have a right to preauthorize your credit card so please make sure that your credit card is valid. Also please note, that if you book a Non refundable room, this type of room has special conditions and your credit card will be charged in advance. Please, always double check the payment and cancellation policy of the room you are interested in before you proceed with the reservation. 

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Is it secure to send my credit card details? 

Yes, it is absolutely secure as we are using encrypted SSL protocol in all our order forms. This is the latest, most secure technology that encrypts all the details provided in the order form including your credit card details. All our servers are also protected by firewall against any unauthorized access. 

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What types of credit card can I use to guarantee for my booking? 

Most hotels accept cards as Visa, Euro/Mastercard, American Express, Diners Club. You will find the all accept cards in section „Creditcards“ just below the Hotel basic information. 
 

Do you require any deposit or payment in advance? 

Generally no deposit or prepayment is requested. However, there are few exceptions as Special conditions or Non refundable reservation. You will find the deposit or prepayment information in the room conditions (please just click on the room name). 

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How do I pay for our accommodation? 

It depends on the room payment conditions. In most cases you will pay directly at the hotel after your arrival. However, there are some exceptions - for example Non refundable rooms, so please refer to the room conditions of each room. 

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Can I use a different credit card for guarantee and for the payment? 

Generally a different credit card or payment by cash should be accepted by the hotel. 

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Can I make a reservation without a credit card? 

Most hotels require a valid credit card in order to confirm a reservation. However, there are also some accommodations (mostly small hotels, B&B or apartments) that offer reservation without credit card details. Please note that sometimes these hotels request prepayment on their bank account. For the prepayment please check the room conditions. 

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Can I pre-pay the service (convenience, present etc.)? 

This depends on each hotel. Once you complete your reservation, please contact the hotel on the contact details received in the Accommodation confirmation. 

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Do you offer special discounts e. g. for travel consultants or airline employees? 

No, we do not. According to our great co-cooperation with our business partners we provide the best available rates so the discounts are already included.
  

Change of a booking / Cancellation 

How do I cancel my booking? 

Please click on the link provided in the Accommodation confirmation and cancel your reservation.

 

How do I know that my reservation is cancelled? 

When your reservation is cancelled, you will get a cancellation confirmation from us. If you don’t hear back from us in 30 minutes, please get in touch with us by some other means (e-mail). 

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What cancellation conditions do you have? When at latest can I change the booking without being charged any fee? 

Each room has its own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed few days before your arrival. However, there are some exceptions - for example, Non-Refundable“ or “Special conditions” rooms. You can check the room policy if you click on the room type. 

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My credit card has been charged by the hotel though I changed/cancelled my reservation in time. How can I get a refund? 

Please, contact the hotel directly – all the cancellation fees are debited directly by hotels and only they can refund you any amount. 

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Do the payment and cancellation conditions for group reservations or long-term stays differ? 

Yes, they do, however you will be informed about all the conditions of your booking before you commit to make a fixed booking.